bdgam Terms & Conditions

Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and bdgam ("bdgam", "we", "us", "our"), the operator of the online betting and gaming platform accessible at bdgam.io. These Terms govern all access to and use of the bdgam platform, including the sports betting service, live casino, slot games, and all associated features and services.

By creating an account on the bdgam platform, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not register an account or use the bdgam platform in any capacity. Continued use of the platform following any published amendment to these Terms constitutes your acceptance of the revised version.

These Terms should be read alongside the bdgam Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and bdgam.

Eligibility

To register and maintain an account on the bdgam platform, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. This is a strict minimum — no exceptions will be made.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must be legally permitted to participate in online gambling activities in the jurisdiction from which you are accessing the platform. It is your sole responsibility to determine whether online betting is lawful in your jurisdiction before registering.
• You must not be a current or former employee of bdgam, or an immediate family member of a current or former employee, without prior written approval from bdgam management.
• You must not be subject to any self-exclusion order, cooling-off period, or account suspension on the bdgam platform.
• You must have full legal capacity to enter into a binding contract.

bdgam reserves the right to request documentary evidence of eligibility at any time and to suspend or close accounts where eligibility cannot be satisfactorily demonstrated. Age verification requests will be processed within 72 hours of document submission. During the verification period, withdrawal access may be temporarily restricted.

Account Registration

To access the betting, casino, and gaming services offered by bdgam, you must complete the registration process and create a verified account. During registration, you are required to provide accurate, current, and complete information. Providing false, misleading, or incomplete information is a material breach of these Terms.

3.1 Single Account Policy

Each individual player is permitted to hold one and only one bdgam account. Opening or attempting to open more than one account — whether under the same or different personal details — constitutes a serious breach of these Terms. Where duplicate accounts are detected, all accounts belonging to that individual will be permanently suspended and any balances within them forfeited.

3.2 Account Credentials

You are solely responsible for the security and confidentiality of your login credentials, including your username and password. bdgam strongly recommends using a strong, unique password not shared with any other online service. You must not share your credentials with any third party or allow any other person to access your bdgam account. bdgam will never request your password via email, live chat, telephone, or any other communication channel.

3.3 Account Information Updates

If any of the personal information associated with your account changes — including your name, address, contact details, or payment method information — you must update your account profile promptly. Failure to maintain accurate account information may result in withdrawal delays or temporary account restriction.

Know Your Customer (KYC) Verification

bdgam operates a comprehensive Know Your Customer (KYC) process as part of its commitment to security, anti-money-laundering compliance, and responsible gaming. You may be required to complete KYC verification at any point, but it will always be required before your first withdrawal is processed.

The following documents may be requested as part of KYC verification:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence)
• Proof of ownership of the payment method used for deposits (e.g., screenshot of bKash or Nagad account registered in your name)
• Source of funds documentation where deposits exceed certain thresholds

Documents submitted for KYC verification must be clear, unaltered, and fully legible. Documents that are blurred, cropped to hide information, or otherwise tampered with will be rejected. bdgam's verification team will process submitted documents within 3 business days. During this period, the relevant account functions may be restricted.

Deposits & Payments

bdgam accepts deposits via a range of payment methods specifically selected for the Bangladesh market. All deposits are processed in Bangladeshi Taka (৳) with no currency conversion fees applied by bdgam.

5.1 Accepted Payment Methods

Deposits may be made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Availability of individual payment methods may vary and is subject to change without prior notice.

5.2 Minimum and Maximum Deposits

• Minimum single deposit: ৳200
• Maximum single deposit: ৳500,000 (may vary by payment method)
• Daily deposit limit (default): ৳1,000,000

Players who wish to set lower personal deposit limits for responsible gaming purposes may do so through the Account Settings dashboard at any time. Reductions to self-imposed deposit limits take effect immediately. Increases to self-imposed limits are subject to a 7-day cooling-off period.

5.3 Deposit Processing

Deposits made via bKash, Nagad, and Rocket are credited to the player's bdgam wallet in real time under normal operating conditions. Bank transfer deposits may take up to 2 business hours to appear. bdgam is not responsible for delays caused by the player's payment provider, bank, or mobile money operator.

Withdrawals

Players may request withdrawal of available funds from their bdgam wallet at any time, subject to the conditions set out in this section. Withdrawal requests are processed in the order they are received.

6.1 Withdrawal Requirements

• Minimum single withdrawal: ৳500
• Maximum single withdrawal: ৳500,000 (may vary by payment method and player verification tier)
• KYC verification must be complete before any withdrawal is processed
• Withdrawals must be made to the same payment method used for the most recent qualifying deposit, wherever technically possible

6.2 Processing Times

bdgam targets the following withdrawal processing times under normal operating conditions:

• bKash / Nagad / Rocket: within 30 minutes of approval
• Bank transfer: within 1–2 business days of approval
• Visa / Mastercard: within 2–5 business days of approval

Processing times may be extended during periods of high transaction volume, public holidays, or where additional verification is required. bdgam will notify the player if a withdrawal is subject to additional review.

6.3 Withdrawal Fees

bdgam does not charge withdrawal processing fees. However, the player's bank or mobile money operator may apply their own charges, which are outside bdgam's control.

Bonuses & Promotions

bdgam offers a range of bonuses and promotional offers to new and existing players. All bonuses are subject to the specific terms published at the time the offer is presented and to the general bonus conditions set out in this section.

7.1 Welcome Bonus

New players who make a qualifying first deposit of ৳500 or more are eligible for the bdgam welcome bonus of 100% up to ৳20,000. The welcome bonus is credited to the player's bonus wallet immediately upon deposit and is subject to a wagering requirement of 15x the bonus amount before any withdrawal of bonus-derived funds is permitted.

7.2 General Bonus Conditions

• Bonuses may only be claimed once per player, per household, per device, and per IP address unless the relevant offer terms state otherwise.
• Wagering requirements must be met within the timeframe specified for each offer. Bonuses that expire before wagering requirements are met will be voided without replacement.
• Bets placed using bonus funds on excluded game types or markets will not contribute to wagering requirements. The list of excluded game types is published in each offer's individual terms.
• bdgam reserves the right to amend, suspend, or withdraw any bonus or promotion at any time. Players with active wagering obligations at the time of a promotion's withdrawal will be permitted to fulfil those obligations under the original terms.
• Bonus abuse — including but not limited to arbitrage betting, hedging, exploiting software errors, or coordinating with other players to guarantee bonus profits — will result in forfeiture of the bonus and any associated winnings, and may result in permanent account closure.

Betting Rules

The following rules apply to all sports betting activity on the bdgam platform. Additional sport-specific and market-specific rules are published in the Sports Betting Help section of the platform and form part of these Terms by reference.

8.1 Bet Acceptance

All bets are subject to acceptance by bdgam. bdgam reserves the right to decline, limit, or void any bet at its absolute discretion, including — but not limited to — bets placed after an event has started, bets placed at odds that were published in error, and bets placed by accounts under review.

8.2 Minimum and Maximum Stakes

• Minimum single bet stake: ৳50
• Maximum single bet stake: subject to market-level limits published on the bet slip at the time of placement
• Maximum payout per settled bet: ৳5,000,000

8.3 Void Bets

A bet will be declared void and the stake returned in the following circumstances: the event is cancelled or abandoned before the relevant market can be settled; the event does not take place on the scheduled date and is not rescheduled within 48 hours; the odds at which the bet was accepted were materially incorrect due to a system error; or bdgam determines that the integrity of the relevant event has been compromised.

8.4 In-Play Betting

In-play (live) bets are accepted subject to real-time availability. bdgam's in-play feed is updated continuously but brief delays may occur. Any bet accepted after the event or market outcome has been determined — whether due to a feed delay or any other cause — will be void. bdgam will not be held liable for losses arising from feed latency issues originating with third-party data providers.

Casino & Slot Games

The bdgam casino and slot game library is provided through partnerships with licensed third-party game providers including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All games within the bdgam library use certified random number generation (RNG) or live dealer mechanisms, as applicable.

9.1 Return to Player (RTP)

Published RTP percentages for all slot titles are available within each game's information panel. These figures represent the long-term theoretical return and are not a guarantee of individual session results. Actual returns in any given session may vary significantly from the published RTP figure due to the inherent variance of RNG-based games.

9.2 Game Malfunction

In the event of a game malfunction, software error, or connectivity failure during a casino or slot game session, bdgam's policy is as follows: if the malfunction prevents a game round from being completed, the stake for that round will be returned to the player's wallet in full; if a malfunction results in an erroneously high payout being credited, bdgam reserves the right to correct the balance to reflect the amount that would have been paid under normal operating conditions.

Prohibited Conduct

The following activities are strictly prohibited on the bdgam platform. Any player found to have engaged in prohibited conduct will have their account immediately suspended and any funds held subject to review and potential forfeiture:

• Using automated betting software, bots, scripts, or any mechanical or electronic device to place bets or interact with the platform in a non-human manner
• Exploiting software vulnerabilities, errors in published odds, or any technical malfunction for financial gain
• Engaging in match fixing, spot fixing, or any form of corruption of sporting events
• Colluding with other players to achieve a guaranteed or near-guaranteed profit from bonuses or betting markets
• Engaging in arbitrage betting strategies that exploit pricing discrepancies between bdgam and other operators
• Using the platform for money laundering or any other financial crime
• Opening multiple accounts or allowing another person to use your account
• Providing false, inaccurate, or misleading information at any point during registration or account operation
• Harassing, threatening, or abusing bdgam staff or other players through any communication channel
• Attempting to circumvent any restriction, limit, or suspension applied to your account by bdgam

Account Suspension & Closure

bdgam reserves the right to suspend, restrict, or permanently close any player account at its absolute discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions
• Failure to complete KYC verification within the required timeframe
• Suspicion of fraudulent activity, money laundering, or financial crime
• At the player's own written request for self-exclusion
• Receipt of a self-exclusion notification from a third-party responsible gaming authority
• The player becomes ineligible to hold an account for any reason
• The platform ceases operations in the relevant jurisdiction

Where an account is closed for reasons other than breach of these Terms, any remaining real-money balance will be returned to the player via the registered payment method within 10 business days. Bonus funds and winnings derived exclusively from bonus funds will be voided upon closure unless the relevant wagering requirements have been fully met.

Players who wish to close their own accounts voluntarily may do so at any time by contacting the bdgam support team via live chat or email. Voluntary account closure requests will be processed within 24 hours.

Responsible Gaming

bdgam is committed to the promotion of responsible gaming. We provide all players with access to a suite of self-management tools designed to help them maintain control over their gambling activity. These tools are available at any time through the Account Settings section of the platform:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Loss Limits: Set a maximum amount you are prepared to lose within a given period.
• Session Time Reminders: Receive notifications after a specified duration of continuous play.
• Cooling-Off Period: Take a break from betting for a period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently exclude yourself from the bdgam platform. Self-exclusion requests take effect within 24 hours and cannot be reversed for a minimum period of 6 months.

Players must be 21 years of age or older to use the bdgam platform. If you believe that your gambling is causing harm to yourself or others, please contact our support team or visit the bdgam Responsible Gaming page for further guidance and external support resources.

Intellectual Property

All content on the bdgam platform — including but not limited to the bdgam brand name and logo, website design, software, text, graphics, images, game assets, and the selection and arrangement of content — is the intellectual property of bdgam or its licensed content providers. All rights are reserved.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the bdgam platform for personal, non-commercial purposes only. This licence does not permit you to copy, reproduce, modify, distribute, transmit, republish, display, or create derivative works based on any bdgam content without prior written consent from bdgam. Unauthorised commercial use of any bdgam intellectual property is strictly prohibited and may result in legal action.

Limitation of Liability

To the maximum extent permitted by applicable law, bdgam's total liability to any player in connection with the use of the platform shall not exceed the total net deposits made by that player in the 12 months preceding the event giving rise to the claim.

bdgam shall not be liable for any of the following categories of loss, regardless of whether such loss was foreseeable or bdgam had been advised of the possibility of such loss:

• Loss of profits, revenue, or anticipated savings
• Loss of data or corruption of data
• Business interruption losses
• Losses arising from platform downtime, maintenance periods, or technical failures outside bdgam's reasonable control
• Losses arising from third-party payment provider delays or errors
• Indirect, incidental, consequential, or punitive damages of any kind

Nothing in these Terms operates to exclude or limit bdgam's liability for fraud, death, or personal injury caused by bdgam's negligence, or any other liability that cannot be excluded or limited under applicable law.

Privacy & Data Protection

bdgam collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also acknowledge and accept the Privacy Policy in its current form. The Privacy Policy sets out in full the categories of data bdgam collects, the purposes for which it is used, the legal bases for processing, your rights as a data subject, and the circumstances under which data may be shared with third parties.

In summary, bdgam uses your personal data to operate your account, process transactions, verify your identity, prevent fraud, comply with applicable legal obligations, and — where you have given consent — to send you promotional communications. bdgam does not sell personal data to third parties.

For the full details of how bdgam handles your personal information, please review the Privacy Policy.

Amendments to These Terms

bdgam reserves the right to amend, update, or replace these Terms and Conditions at any time. Where amendments are material in nature, bdgam will provide players with reasonable notice prior to the changes taking effect, typically by email to the registered account address and/or by a prominent notice on the platform.

Your continued use of the bdgam platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request voluntary account closure in accordance with Section 11 of these Terms. The effective date at the top of this document reflects the date of the most recent revision.

Governing Law & Dispute Resolution

These Terms and Conditions are drafted in English. In the event of any ambiguity or discrepancy, the English language version shall prevail. Any dispute arising out of or in connection with these Terms that cannot be resolved informally through the bdgam customer support team shall be subject to negotiation in good faith between the parties.

bdgam is committed to resolving player disputes fairly and transparently. If you believe a bet has been settled incorrectly or that a transaction has been processed in error, you should raise the matter with our support team in the first instance. Disputes must be raised within 30 days of the relevant event or transaction. bdgam will acknowledge disputes within 48 hours and aim to resolve them within 10 business days.

bdgam operates as a safe and reliable platform committed to fair play and transparent operations. We do not make claims about specific regulatory approvals and encourage players to review our platform policies in full before registering.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your bdgam account, please contact our support team through the following channel:

For responsible gaming support, self-exclusion requests, or account restriction queries, please mark your email subject line with "Responsible Gaming" to ensure your message is routed to the appropriate specialist team.

bdgam's registered contact email for formal legal notices is [email protected]. Please note that this address is for written correspondence only — it is not a clickable link. Do not send sensitive personal or financial data via unencrypted email.